Virtual Private Network (VPN)

What is VPN?

The Virtual Private Network (VPN) website at vpn.ucsf.edu enables you to access UCSF-restricted data when you use a computer that's not on campus.

Why do I need it?

Some of our resources are restricted to only those affiliated with the University. If you access these resources from a computer on campus, the systems can detect that you're connecting from within the campus network, and they grant you access. However, if you attempt to connect from any other non-campus location, there's no automatic way for the systems to know that you're affiliated with the University. To provide that authentication, you must access these UCSF-restricted computer resources using vpn.ucsf.edu.

These resources include:

Most databases, online resources, and electronic publications available through the Kalmanovitz Library website GALEN
anti-virus and firewall software which UCSF makes available to you at no charge
the UCSF Spam Firewall which enables you to resolve spam problems
HIPAA training materials.

About VPN

Our VPN system was introduced to UCSF in July 2006. It uses software made by Juniper Networks. You can use it on any computer which meets the requirements below, including public computers, friends' computers, or your own computer. Our VPN system is sometimes also referred to as SSL VPN or Web VPN.

What you need

A supported operating system and web browser (see SSL VPN Supported Platforms)
An internet connection
Sun Java software
Javascript, cookies, and pop-up windows enabled for the domain vpn.ucsf.edu

How do I log in?

Visit vpn.ucsf.edu.

What is my VPN user ID and password?

They are the same as your MyAccess username and password. MyAccess account setup instructions were sent to your UCSF e-mail account. If you cannot find the instructions, contact UCSF Customer Support at 415/514-4100 (Option 2).

How do I change my password?

What if I lost or forgot my password?

Visit MyAccess, enter your username, then click the "Forgot your password?" link.

How do I prepare to use it?

Visit Test VPN. If your browser doesn't pass the test page, review What you need above. If you need assistance, see VPN FAQ.

How do I use it?

To access UCSF-restricted data with VPN, log in to your VPN account, then use the VPN browser window to access UCSF-restricted data. After you're done accessing UCSF-restricted data, sign out as described below. More details: Web VPN Quick Start Guide.

The Back button is missing!

When you use Internet Explorer 7 or Internet Explorer 8 with VPN, you might notice that some windows are missing the Back button, which prevents you from navigating backward through your browsing history. Our VPN vendor is aware of the problem and is working on a solution. To work around this problem, use Firefox or Safari or some other modern web browser instead of IE7 or IE8. Or, use the Alt+LeftArrow keyboard shortcut in place of the Back button.

How do I test that it's working?

Test VPN

How do I stop using it?

Select the Sign Out button from the top right corner of the VPN home page.

How do I resolve problems with it?

VPN FAQ

Shortcut to This Page

To reach this page quickly or share it with others, use pharmacy.ucsf.edu/go/vpn, which redirects to a longer URL.

Go To: Computer Services