Set Up Apple iPhone & iPod touch

These instructions for students describe how to set up your Apple iPhone or Apple iPod touch to connect to your UCSF email account. For other methods of connecting to UCSF email, see Set Up E-mail. If you encounter a problem during setup, see Resolve E-mail Problems.

Understanding the risks

Before you set up email as described below, we want you to know that by doing so you agree to potential financial liabilities, jail time, and possible disciplinary action if you fail to keep confidential legally protected data (e.g., patient records).

1. Federal and state laws and University policy state or imply that information security is your responsibility.
2. You cannot predict when someone you work with will send unencrypted confidential information to your email account.
3. You cannot predict when you might lose your device or it is stolen.
4. Not all devices store and delete data securely (e.g., stored encrypted, deleted by writing the medium with multiple passes of data).
5. Even devices thought to be secure might later be found to be insecure. Example: Hacking smartphones with ease.
6. When you report a lost or stolen device in a timely manner, some devices can be remotely erased upon request, and both your timely reporting and the device's timely erasure significantly increase the chances that the penalties will be less severe or none at all. If later found or returned, your device can be restored from a backup you might have.
7. If applicable, you will be held personally liable—up to $250,000 per violation.
8. Even if you are found personally liable, that does not necessarily exonerate the University from financial liability, and the University also has an interest in protecting its reputation.
9. If applicable, CalOHII might notify the licensing board of a violation, which could affect your ability to practice.

Lower-risk method

Use a web browser on your mobile device to check UCSF Webmail at https://mail.ucsf.edu. Webmail will always connect securely by default. This method has less risk than the method below, but it is more cumbersome to use.

Higher-risk method

This method describes how to configure your device to connect to UCSF email more directly than with a web browser.

About our security requirements

When you set up your mobile device to check UCSF email using the instructions below, your device is automatically configured with the following security measures:

1. Your device must use a password of at least 4 characters to unlock the device.
2. After 15 minutes of inactivity, you must re-enter your password.
3. After 7 failed login attempts, your device is automatically erased.
4. At any time, and with your permission, UCSF email administrators can remotely erase your device if it is lost or stolen.

These measures increase the overall level of information security since UCSF people do, at varying rates, send and receive confidential information in email. If any of these security measures are disabled, UCSF email will no longer be delivered to or from your device.

Setup instructions

New students: Your email address, email user name, and email password were provided to you in your welcome letter. Your domain is campus. If you have misplaced or never received your welcome letter, please contact the Office of the Registrar (415/476-8280, Millberry Union 200W) to obtain a duplicate copy. Continuing students: See Lost or forgotten password.

Configure your iPhone or iPod touch using the instructions at iPhone ActiveSync Configuration. The dialogs you encounter might look slightly differently than what our instructions describe, but the settings will be mostly the same and should work. After completing these instructions, your iPhone or iPod touch should be able to send and receive email for your UCSF email account. If you encounter a problem, see Resolve E-mail Problems.

Problems?

If you encounter a problem, see Resolve E-mail Problems.

Before selling or disposing of your mobile device

If your mobile device contained any unencrypted and legally protected information, California and federal laws and University policy require you to securely erase the mobile device's hard drive so that thieves cannot retrieve any confidential data that you might have deleted but which remain on the device undetectable by you. Details: See column 2 at Computer Recycling.

Report a lost or stolen mobile device

California and federal laws and University policy require you to report a lost or stolen mobile device, USB drive, cd, dvd, etc., if it stored any unencrypted and legally protected information. Email is a common way for such information to be delivered. For details about reporting requirements, see About Privacy.

Back up your data

We recommend that you check your user manual or contact mobile device's provider to determine how to back up your mobile device data in case you need to restore it later.

Related links

How to connect to UCSF wireless

Go to: Set Up E-mail