UCSF → School of Pharmacy → About Video → Troubleshooting Problems with Video

Troubleshooting Problems with Video

When you encounter difficulty with video on our web site, you can usually isolate and resolve the problem using these troubleshooting steps:

1. Restart:
   Restart your computer, then try viewing again.
2. Reinstall:
   Reinstall the player software required by the video. Links to free player software can be found at About Video. After reinstalling, restart your computer, then try viewing again.
3. Turn Off Disabling Software:
   If you have any kind of software which might block the player software, temporarily turn off this software.
4. Reset Security Settings to Default:
   If you have changed your web browser security settings to be higher than default, reset them to the default settings. Most web browsers have a button which enables you to quickly reset these settings to the default values.
5. Try Other Formats:
   We offer video in at least 2 formats so that if one doesn't work you can try the other which will give you an equivalent experience.
6. Try Video on Other Sites:
   Visit a different website and try watching one or more videos which use the same format or player. If that is also unsuccessful, the problem is probably not specific to our website.
7. Try Other Browsers:
   Try watching the video using a different web browser. For example, if you use Internet Explorer, try Firefox instead. If you're installing a browser for the first time, you might also need to reinstall the player software after you install the browser.
8. Try Other Computers:
   Try watching the video using a different computer. For example, if you use Windows, try another Windows computer or a Mac. If you use a Mac, try another Mac or a Windows computer.

When problems watching video don't appear to be specific to our website, contact the manufacturer of your computer or the player software for your support options.

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