Resolve Spam Problems
This page describes how to resolve problems related to spam for people using UCSF Exchange e-mail. If you don't use UCSF Exchange e-mail (or if you aren't sure if you do), ask your supervisor or your degree program's administration office for assistance.
Two common problems related to spam are:
- I'm getting too much spam.
- Legitimate messages aren't going into my inbox.
Before you begin
Read How e-mail reaches you (or not), which prepares you to better understand the instructions below.
Resolve spam problems
Do both of the following:
- Review and adjust server-side spam filtering settings: Spam Firewall
Review and adjust client-side spam filtering settings (do all that apply to you):
- Outlook Web App (aka Webmail)
Microsoft Outlook for Windows
Microsoft Outlook 2011 for Mac
If you use an e-mail application other than those listed above, check that application's online help for how to adjust its spam filtering settings.
Still need help?
Contact UCSF Customer Support at 415/514-4100 (available 24x7x365). If possible, be at an internet-connected computer when you call.
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