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Resolve Spam Problems
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How e-mail reaches you (or not) |
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Resolve Spam Problems

This page describes how to resolve problems related to spam for people using UCSF Exchange e-mail. If you don't use UCSF Exchange e-mail (or if you aren't sure if you do), ask your supervisor or your degree program's administration office for assistance.

Two common problems related to spam are:

  1. I'm getting too much spam.
  2. Legitimate messages aren't going into my inbox.

Before you begin

Read How e-mail reaches you (or not), which prepares you to better understand the instructions below.

Resolve spam problems

Do both of the following:

  1. Review and adjust server-side spam filtering settings:
    1. Spam Firewall
  2. Review and adjust client-side spam filtering settings (do all that apply to you):
    1. Outlook Web Access
    2. Microsoft Outlook for Windows
    3. Microsoft Entourage for Mac

Still need help?

Contact UCSF Customer Support at 415/514-4100 (Option 2). If possible, be at an internet-connected computer when you call.

Shortcut to This Page

To reach this page quickly or share it with others, use pharmacy.ucsf.edu/go/emailhelp/spam, which redirects to a longer URL.

Go To: Resolve Spam Problems