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Resolve E-mail Problems
How to resolve problems using your UCSF e-mail account.
Common Problems
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Mailbox too full
You've received an e-mail message from the e-mail administrator saying that your account has reached its limit of storage space for messages.
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Lost or forgotten password
You lost or forgot your password.
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Resolve spam problems
(a) I'm getting too much spam and (b) Legitimate messages aren't going into my inbox.
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Attachments are missing
You receive an e-mail that should have had an attachment, but instead of the attachment, you see a message saying that the attachment was removed or deleted or won't display correctly.
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Unable to send attachments
When you attempt to send an e-mail with an attachment, a message appears saying that the attachment is potentially unsafe.
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Message is undeliverable
You've received a message stating "Your message did not reach some or all of the intended recipients" or a similar error message.
Other Problems
To report or resolve any other problems with e-mail, contact UCSF Customer Support at 415/514-4100 (Option 2). If possible, be at an internet-connected computer with your e-mail application open.
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