UCSF School of Pharmacy

Resolve E-mail Problems

How to resolve problems using your UCSF e-mail account.

Common Problems

• Mailbox too full
  You've received an e-mail message from the e-mail administrator saying that your account has reached its limit of storage space for messages.
• Lost or forgotten password
  You lost or forgot your password.
• Outlook is trying to retrieve data...
  This message appears in a pop-up balloon, and Outlook seems to hang permanently or for a long time, preventing you from using e-mail.
• Resolve spam problems
  (a) I'm getting too much spam and (b) Legitimate messages aren't going into my inbox.
• Attachments are missing
  You receive an e-mail that should have had an attachment, but instead of the attachment, you see a message saying that the attachment was removed or deleted or won't display correctly.
• Unable to send attachments
  When you attempt to send an e-mail with an attachment, a message appears saying that the attachment is potentially unsafe.
• Message is undeliverable
  You've received a message stating "Your message did not reach some or all of the intended recipients" or a similar error message.

Other Problems

To report or resolve any other problems with e-mail, contact UCSF Customer Support at 415/514-4100 (Option 2). If possible, be at an internet-connected computer with your e-mail application open.

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